Skype Not Working? Here’s How to Fix It

skype not working

Skype is a bandwidth-hogging app, and requires an reliable Internet connection in order to function optimally. Otherwise, call quality may deteriorate or another user might seem like they’re speaking robotically.

Most Skype issues can be quickly solved with just a little troubleshooting. Follow this checklist to bring back Skype calls:

1. Check your internet connection

Skype can be an amazing way of staying in touch online with others, but sometimes issues arise that require further troubleshooting. The first step when troubleshooting Skype should always be checking your internet connection – to do this simply open a web browser and navigate directly to any website – if the website loads then everything should be running fine and the issue lies elsewhere.

If the website won’t load, try rebooting your modem or router first. If this doesn’t help, contact your Internet Service Provider (ISP) to determine whether they have issues in their network before trying Skype again.

Possible Solutions: Your bandwidth could be too limited to support Skype calls. If there are other programs downloading files or streaming audio and video, try closing them to free up space for Skype calls. Also try moving closer to the router or plugging in AC power instead of running off battery power (if applicable).

Finally, it could be that your Skype settings or microphone is at fault. In this instance, to reset and test them properly you should go into Skype Preferences and reset all of them as soon as possible before continuing with any further calls or video sources such as YouTube videos.

Finally, it could be that Skype itself is at fault. In such an instance, Down Detector or its official status page are great places to check if any issues exist with Skype; any listed problems should include an estimated solution time frame and should that fail, Microsoft customer service team can offer further help and hopefully help solve your Skype issues quickly and effortlessly.

2. Check your firewall settings

If Skype connections or calls are disconnecting, the issue could lie with your firewall settings. To use Skype effectively, in most instances you must temporarily disable your firewall to allow Skype access to communicate with the microphone and camera of your device – otherwise your firewall likely needs fixing! If this cannot be accomplished then something has gone amiss with it and needs fixing immediately.

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Another potential issue could be that your device is using too much bandwidth. This could occur if you’re downloading large files, streaming video/audio streams, or simply browsing the internet. Close any applications which consume too much of your bandwidth to see if this helps resolve itself.

Potential issues could also include using an outdated version of Skype. It is recommended that you update to its latest version regularly in order to address any bugs and ensure its smooth running; you can do this by visiting Help and Feedback and clicking ‘Check for updates’.

If the app won’t update properly, reinstalling might be your next best bet. Although this can take more time and effort than other strategies for troubleshooting it could also work; just remember that any app preferences and Skype data that was stored will be lost by doing this; therefore it would be wise to backup files before trying this approach.

Resetting your network settings may help with Skype connections. Doing this will reset any rules that might be hindering its operation and clear out your firewall settings to restore proper functioning; however, this step should only be undertaken if the issue persists after having tried other steps first.

Sometimes the problem lies with your school’s firewall, which prevents Skype from accessing your camera or microphone. In such instances, it would be prudent to contact your network administrator in order to remedy the situation – or consider switching networks entirely if the issue persists.

3. Check your microphone

At times, your microphone might not be working correctly and you may not hear who you’re calling. This could be for any number of reasons; first being that either person may have their mic off, or it could be an issue with your device – check your Skype microphone settings to ensure they’re enabled rather than set to mute; also update any outdated sound card drivers on your computer to address this problem if applicable.

Downloading and installing the latest drivers for your sound card is easily possible by opening Device Manager in Windows and selecting “Sound, video and game controllers.” Once in the dialog box for this controller type, double-click it, select the “Update driver” button, follow on-screen instructions to download and install all necessary updates – after this has happened you should be able to use Skype without issues using microphone.

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One possible reason that your microphone might not be functioning correctly could be that it has been accidentally toggled off in Windows settings, often when trying to give an app permission to use your mic – this often happens accidentally! To check that it’s active again, open Skype settings menu, go into Audio settings, select Microphone option, set to your preferred device and ensure Microphone setting matches that of Skype settings menu.

If your microphone continues to cause issues, reaching out to Skype support may be beneficial. They can assist with troubleshooting issues in either your account or with the service itself; additionally their online troubleshooter should help identify and solve your problem faster; follow its on-screen instructions and you should get it up and running again quickly! Additionally, check their Status page on Skype website to check for outages or issues with service.

4. Check your device’s permissions

Skype is a global video calling and instant messaging app used by millions. It’s an effective way to keep in touch with loved ones or collaborate on projects together; but sometimes Skype may experience issues and stop working properly, making communication with coworkers challenging or frustrating. Thankfully there are steps that you can take to resolve this issue.

First and foremost, make sure your device’s permissions are appropriate for Skype to access both camera and microphone functions. You can do this by accessing your settings menu and opening privacy – then scrolling down until you reach Skype, making sure its microphone slider is green (green = on). Alternatively, disconnect and replug any devices such as camera/headphones as this may also clear any obstacles blocking its operation.

Your device’s sound input and output may also not be configured properly in Windows, especially if multiple devices are connected at once or you use built-in audio devices instead of external devices. To correct this issue, open up your sound settings on your device and configure as you would prefer; this should solve your Skype not working issue.

If after taking all these steps and experiencing difficulties with Skype, it may be worthwhile contacting support for further help. They will help identify the source of the issue as well as offer any necessary instructions or further solutions.

These steps should help to resolve most Skype issues; if not, please let us know in the comments below and we will do our best to assist! Thank you for reading; this article may contain affiliate links which support Guiding Tech.

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